Q: What is the role of OnStar® in figuring the amount of funds credited to my card?
A: OnStar Vehicle Diagnostic System is critical so that we know how many miles you have driven. We combine this information with your vehicle’s EPA estimated city miles per gallon and estimate how many gallons of gas your vehicle has used.
Q: When will I get my GM Fuel Price Protection MasterCard® prepaid card?
A: Your GM Fuel Price Protection MasterCard prepaid card will be mailed to you within 6-8 weeks of vehicle delivery.
Q: Will my card be active upon receipt?
A: No, you must first activate the card. For your convenience, activation instructions will be included with the card. If you have questions, visit the GM Fuel Price Protection MasterCard prepaid card Web site at www.gmfppcard.com.The Web site will be available to you once you receive the card.
Q: How soon can I use my card after activation?
A: Your GM Fuel Price Protection MasterCard prepaid card can be used the following business day after activation.
Q: How much money is on my prepaid card to start?
A: The card is pre-loaded with a $100 advance. The $100 beginning balance is not an extra credit – this beginning balance will count towards the credits you are entitled to receive under the program.
Q: Can I get cash with my card?
A: No, your prepaid card can not be used for cash access at ATMs, point of sale devices or bank tellers.
Q: What if I want to make a purchase and the amount is greater than the available balance on my card?
A: Your prepaid card is only valid for its available balance. If your transaction amount exceeds the available balance, your purchase will be declined. To keep your card from being declined, pay the amount that is in excess of your prepaid card balance first; then have the cashier process your card.
Q: Where can I use my GM Fuel Price Protection MasterCard prepaid card?
A: You may use the reimbursements credited to your GM Fuel Price Protection MasterCard prepaid card for products and services everywhere MasterCard prepaid card is accepted – even online.
Q: How do I check my balance and transactions?
A: Simply visit the GM Fuel Price Protection MasterCard prepaid card Web site at www.gmfppcard.com or call the automated system at 1-800-580-9204. A Customer Service Representative is available 24 hours a day, 7 days a week.
Q: What if my card expires, but I still have funds available?
A: A new card will be issued with your remaining balance for a $5 Reissue Fee – Call Program Headquarters at 1-800-580-9204.
Q: Are there any limits to where/when I drive?
A: No! Your fuel budget is lighter for an entire year with $1.99/gal. gas – NO MATTER HOW MUCH YOU DRIVE.
Q: How are miles per gallon, miles driven and fuel price calculations made?
A: First, we take the EPA estimated city MPG of your vehicle. Second,we look at miles driven during one OnStar® diagnostic cycle (approximately once per month). Third, based on residency, the system takes the average cost of gas in California or Florida based on AAA data, over the course of the latest OnStar diagnostic cycle. Last, but not least,we arrive at your credited funds – the difference between the state average gas price and $1.99 – multiplied by the number of gallons. All gas prices are based on the published price on the 15th of the month. This amount gets posted to your account about once a month.
Example 1: If you drive your vehicle 15,000 miles a year and the EPA estimated city MPG is 15, and gas averages $3.51 in your state, you’ll get 15,000 Miles ÷ 15 MPG x ($3.51 - $1.99) = $1,520.00 credited to your card.
Example 2: If you drive your vehicle 12,000 miles a year and the EPA estimated city MPG is 21, and gas averages $3.73 in your state, you’ll get 12,000 Miles ÷ 21 MPG x ($3.73 - $1.99) = $994.29 credited to your card.
Q: What do I have to do to ensure I receive my fuel credits?
A: It’s easy. Just activate OnStar® in your vehicle, then enroll in OnStar Vehicle Diagnostics. You can enroll in Onstar Vehicle Diagnostics by pressing the blue OnStar button in your vehicle or by going to www.onstar.com. An email address is required to enroll. Also, you must activate your GM Fuel Price Protection MasterCard prepaid card upon receipt.
Q: What if I don’t have a valid email address?
A: You can set up an email account by contacting (877) 223-3998 for assistance.
Q: When will I receive my fuel credits?
A: You will receive them on either the 15th or 30th of month (28th of February) depending on the timing of your OnStar Vehicle Diagnostic enrollment.
If OVD Email Issued: Between 1st-15th of month, credit will be posted 30th of the month.
If OVD Email Issued: Between 16th-31st of month, credit will be posted 15th of the next month.
Example 1: Customer receives OnStar diagnostic report on 3rd day of June. Calculation will be based on average price of gas on the 15th of June. The credit will be posted to the GM Fuel Price Protection prepaid card on the 30th of June.
Example 2: Customer receives OnStar diagnostic report on 20th day of June. Calculation will be based on average price of gas on the 15th of June. The credit will be posted to the GM Fuel Price Protection prepaid card on the 15th of July.
GM Fuel Price Protection MasterCard prepaid card issued by MetaBank pursuant to license by from MasterCard International Incorporated.